Konica Minolta, the global leader in printing and document management solutions, is constantly evolving.
Soon there will be less to print and more to get done. We are working towards this future and introducing Workplace Hub, a digital workplace platform that provides an all-in-one management tool for company IT administrators and a smart collaboration environment for everyday users.
This project will reshape our current portfolio and represent a pivotal point in the company history.
Find out more at www.workplacehub.com

DCC Support Engineer - specialization on ServiceNow

Job responsibilities:

DCC Support Engineer role is responsible for supporting lower-level support teams in solving issues related to back-end systems, deployment and administration of different tools for remote management and monitoring in production/test/development environments. This position is focused on ServiceNow.

• Administer the ServiceNow platform and interface applications, including maintenance and technical support.
• Support day-to-day operations (such as requests and incidents) of ServiceNow.
• Work closely with ServiceNow development team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Test upgrades and enhancements of ServiceNow.
• Create ServiceNow reports and dashboards.
• Good experience with the day-to-day operation of IT Service Management solutions

Required Skills:

• Good experience with the day-to-day operation of IT Service Management solutions
• Knowledge of ServiceNow or any other ITSM toolset and integrations with related systems
• Ability to learn, understand, and apply new technologies
• Excellent analytical, problem-solving and troubleshooting skills
• Strong written and verbal communication skills

Nice to Have:

• Experience with Unix-like systems
• ServiceNow development with JavaScript, JavaScript API is a big plus
• ITIL v3/4 certification is an advantage

What we offer:

• Flexible working hours and home office
• 5 weeks of holidays and 2 sick days
• Mobile phone
• Meal Vouchers (100 CZK)
• MultiSport card
• Language lessons  of English, German, Italian or Japanese
• Tasty coffee, tea, fruits and occasional Japanese snacks


Konica Minolta Business Solutions Czech, spol. s r.o.
Eva Kostrejová